UNLESS MENTIONED OTHERWISE, ALL CUSTOMS FEES, TAXES, DUTIES AND ANY OTHER ADDITIONAL COSTS ASSOCIATED WITH THE ORDER ONCE IT IS HANDED OVER TO THE SHIPPING CARRIER ARE THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery or contact our Customer Care Team (woofloo@yeah.net) to help track your order.
We ship worldwide. Orders will be shipped within 24-48 hours of payment and will take 5-8 business days for express delivery anywhere outside China. For express shipments, this does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, US Holidays or Chinese National Holidays.
Please note that WOOFLOO is not responsible for any potential delay after item has been handed over to the shipping carrier as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Please note that woofloo. also does not provide refunds to customers for failure to pay duties and taxes associated with their orders. Please contact us prior to placing your order if you have concerns regarding import taxes and customs duties.
United States of America (48 contiguous states, Alaska, Hawaii and Puerto Rico)
Free shipping on orders over $200USD
Express Shipping (3 - 5 days): $20USD
United Kingdom
DHL Express Shipping (5 - 8 days): 15GBP
Duties and Taxes Included in the price of the products.
Australia / New Zealand:
DHL Express Shipping (5 - 8 days): $15USD
Canada:
Free shipping on orders over $150CAD
Standard Shipping (4 - 6 days): $6CAD
Express Shipping (3 - 5 days): $10CAD
Same-Day Delivery: Provided by Uber (Rates calculated at checkout)
Note: Same-Day delivery is available to Montreal, QC customers only residing in a 20km radius from our warehouse. If this shipping method is selected, an Uber driver will pick-up your order from our warehouse, and deliver it to your location within the timeframe selected. You will receive a notification once your order is picked up and droppped-off.
EU Zone A (Belgium, Croatia, France, Germany, Ireland, Italy, Netherlands, Spain, Cyprus, Czechia, Denmark, Finland, Greece, Hungary, Iceland, Norway, Poland, Portugal, Sweden, Switzerland)
DHL Express Shipping (5 - 8 days): 25EUR
Duties and Taxes are included in the price of the products.
EU Zone B (Slovakia, Slovenia, Albania, Andorra, Armenia, Austria, Bosnia & Herzegovina, Bulgaria, Estonia, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, Romania, San Marino, Serbia, Svalbard & Jan Mayen, Türkiye):
DHL Express Shipping (5 - 8 days): $25USD
Asia (China, Hong Kong SAR, Indonesia, Japan, Laos, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam):
DHL Express Shipping (5 - 8 days): $20USD
International (Anguilla, Argentina, Bahamas, Bangladesh, Barbados, Bolivia, Botswana, Cayman Islands, Chile, Colombia, Costa Rica, Côte d’Ivoire, Ecuador, India, Iraq, Maldives, Mexico, Panama, Paraguay, Peru, Sint Maarten, South Africa, Sri Lanka, Turks & Caicos Islands, Uruguay, Venezuela, British Virgin Islands)
DHL Express Shipping (5 - 8 days): $25USD
Lebanon:
Local Delivery: $3USD - SUSPENDED FOR THE TIME BEING
MENA (Algeria, Bahrain, Egypt, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, United Arab Emirates):
DHL Express Shipping (5 - 8 days): $20USD
*All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information. Thank you for your understanding
Change or Cancel Your Order
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Order Lost or Stolen
WOOFLOO STORE LLC is not liable for orders lost or stolen after confirmed delivery, emphasizing the end of our responsibility upon delivery confirmation. We strongly recommend purchasing Route Order Protection for added security, covering lost, stolen, or damaged orders, ensuring eligibility for a replacement or refund.
